TERMS OF SERVICE


Article 1. Purpose

 These terms and conditions apply to users who have registered as members in the Naegi Poker and Naegi Play game in order to use the service Naegi Poker and Naegi Play (hereinafter referred to as “Service”) provided by Naegi Poker and Naegi Play (hereinafter referred to as “Service Provider”). The purpose is to stipulate the matters to be observed between Naegi (hereinafter referred to as “the Company”) and customers (hereinafter referred to as “Members”) in order to pay for paid services Naegi Poker and Naegi Play.

Article 2. Effect and change of terms of service

 These terms and conditions become effective when members who wish to use services click the agree button or check the agreement.

 The company may change the terms and conditions if reasonable reasons arise, such as important reasons for operation or business.

 Users who have agreed to these Terms and Conditions are requested to check the Terms and Conditions regularly for changes. The company will post the changed terms and conditions in the homepage, and any changes that have a significant impact on members' rights, such as other changes to the validity period, will be notified by the homepage, etc.

 If members do not agree to the changed terms and conditions, they may stop using the service. However, if the member does not express his/her intention to withdraw membership within 7 days, the member will be deemed to have agreed to the changes to the terms and conditions, and the changed terms and conditions will apply.

 The company is not responsible for any damage caused to members due to lack of information about changed terms and conditions or detailed usage guidelines.

Article 3. Summary of Terms

 Member: Member refers to a customer who has registered by applying for service use at the game in order to use the service in accordance with these Terms and Service.

 User: refers to a customer among members who wishes to use services of Naegi Poker and Naegi Play.

 Charge: When a member satisfies the conditions using the means designated by the company (watching rewarded advertisements, checking attendance, etc.), the company pays the corresponding amount of game money to the member.

Article 4. Other Rules

 Matters not specified in these Terms of Use include the purpose of the terms and conditions for each service (including notices introducing the game), the Framework Act on Telecommunications, the Telecommunications Business Act, the Information and Communications Ethics Committee deliberation regulations, the Information and Communications Code of Ethics, the Computer Program Protection Act, and other related laws and regulations. In accordance with the regulations.

Article 5 Provision of services

 The Company provides payment methods permitted by the platform to enable users to access the service.

 Users' personal information is protected according to relevant laws and is not disclosed or used for other purposes without the user's consent.

Article 6 Payment and Transactions

 The Company provides chips in varying quantities depending on the amount spent, and users are required to complete transactions using the specified payment method.

 In-app purchases and services are typically available around the clock, though temporary disruptions for maintenance, upgrades, or other operational reasons may occur; any such interruptions will be communicated through official notices to ensure users are informed in advance.

Article 7. Establishment of contract for charging and paid service use

 In-app payments and paid service use contracts are basically established upon the company's approval of the member's application for use.

 Anyone wishing to purchase items or use paid services must provide personal information requested by the company or service provider within the scope of relevant laws and regulations, and if the company or service provider later requests additional information for the service within the scope of relevant laws and regulations. You must respond to this.

1) When applying using another person’s name and personal information

2) Selling or transferring the user’s account and charging in-app payment products without the company’s explicit approval.

3) Using in-app payment products as a means of illegal cash financing

4) When the contents of the service agreement application form are falsely entered

5) Sharing the user’s account or in-app payment products with a third party without the company’s explicit approval.

6) If the application is made for the purpose of disrupting social well-being, order, or public morals

7) In case of violation of service terms and conditions

8) In all cases that impede the stable operation of other services or in violation of relevant laws and regulations, verification procedures such as member credit information and identity verification may be required for payment.
 If a member does not make additional payments or use an in-app payment product for more than one year from the date of final payment for the in-app payment product, all in-app payment products paid in the member's name will expire and automatically expire. However, if a member requests in writing within 5 years from the date of final payment, the company may restore the expired in-app purchase product after deducting a 20% fee.

Article 8. Refunds and Compensation

 If the paid service you used is damaged, damaged, deleted, or defective due to a serious defect of the service provider, you may be compensated by repaying the in-app purchase product or restoring the service.

 If a member has any of the following reasons, he or she may receive a refund from the platform for the amount he or she spent to pay for the in-app purchase product in refund after going through legal procedures.

1) If you have paid for an in-app payment product, but there are no services to use due to the responsibility of the company that can use the in-app payment product (however, excluding temporary system inspections, etc.)

2) If a significant obstacle to service provision occurs due to the company’s intention or negligence

3) Other cases separately determined by the company for consumer protection

4) When the company notifies the member of termination

 The refund procedure is as follows :

1) Members who wish to receive a refund for the reasons set forth in Article 7, Paragraph 2, Items 1, 2, and 3 must apply for a refund through the Company's Customer Support Center within 20 days of payment, and the Company will verify that the refund request is justified. After review, refunds will be issued to members who are determined to have a justifiable reason. You will not be able to receive a refund even if you apply for a refund after 20 days from payment.

2) In the case of Article 7, Paragraph 2, Item 4, the company will proceed with the refund process in parallel upon termination.

 If the service is temporarily suspended for violating the Terms of Use, the company will store the in-app payment products paid by the member, and when the suspension period ends, they will return to the member and can be used again.

 If a member with an unpaid amount applies for withdrawal, withdrawal is not possible until the unpaid amount is resolved, and the company has the right and obligation to charge the member who applied for withdrawal for the unpaid amount.


※ The refund procedure can take up to 5 business days.

Refunds are not possible in any of the following cases :

1) In-app payment products such as mileage, points, bonuses, etc. instead of paying with cash

2) Digital items that have already been purchased and used (or owned)

3) Event cash paid is excluded from refund as per the preceding clause.

 Refunds due to theft of a customer's personal information and payment fraud are possible when the investigative agency receives an official determination in writing that the damage was not caused by the relevant information being leaked due to the customer's negligence, and personal information about the relevant actor is provided to the investigative agency. It is provided only to the relevant investigative agency through official documents (information disclosure request, search warrant, etc.).

Article 9. Obligations of the Company

 The company and service providers are obligated to provide services continuously and stably in accordance with the provisions of these Terms and Conditions, however, in the event of force majeure such as natural disasters such as war, earthquake, or disaster, unavoidable system failure, or communication interruption of the communication service company, In some cases, the service may be temporarily suspended.

 However, the Company informs you that it is not legally responsible if a problem occurs in the use of the Company's in-app payment products due to the fault of each payment agency.

Article 10. User Obligations

 Users are responsible for managing their personal information, payment for in-app purchase products, and payment methods. The user is responsible for all consequences resulting from the user's negligence.

 Users must agree to all terms of conditions to use this service. Please be aware that if you use this service after providing someone else's personal information or false personal information, you may not only be restricted from using the service but may also be punished under relevant laws.

 Users must comply with these Terms and Conditions, Terms of Service and other relevant laws and regulations.

Article 11. Suspension of service provision

 The company may stop providing services in any of the following cases.

1) In unavoidable cases due to construction, such as repair of service facilities

2) When the telecommunication service provider specified in the Telecommunications Business Act suspends telecommunication services

3) In case of other force majeure reasons
 The company may restrict or suspend all or part of the service when normal service use is disrupted due to a national emergency, power outage, service facility failure, or service overload.

Article 12. Waiver of Rights

 The Company's waiver of the right to assert or make a claim based on the user's violation of any provision of these Terms and Conditions shall not be construed as a waiver of the Company's right to assert or make a claim based on the violation of any other provision.

Article 13. Disclaimer

 The company is exempt from liability in the following cases :

 If damage occurs to the user due to reasons not attributable to the company

 If the user is temporarily unable to use the service in accordance with these Terms and Conditions due to service inspection, etc., subject to prior notice from the Company.

Article 14. Copyright

 Copyright and other intellectual property rights for all works such as items created by “Naegi Poker and Naegi Play” belong to the “Company.”

 “Users” must not use the information obtained by using “Naegi Poker and Naegi Play” for commercial purposes or allow third parties to use the information obtained through the use of “Naegi Poker and Naegi Play” by copying, transmitting, publishing, distributing, broadcasting or other methods without the prior consent of the Company.

 “Users” must not commit any act of infringement on the company’s copyrighted works when using “Naegi Poker and Naegi Play.”

Article 15. Competent Court

 If a lawsuit is filed regarding a dispute arising from the use of this "Naegi Poker and Naegi Play" service, the court with jurisdiction over the company's head office will be the court of exclusive jurisdiction.

Article 16. Objection Procedure

 Members may raise objections arising from the use of the service or objections related to these Terms and Conditions to the Customer Satisfaction Center established by the Company, and the Company will take corresponding measures when the customer's objection is deemed justified.

Youth protection policy

 Naegi (hereinafter referred to as “the Company”) establishes and implements a youth protection policy based on the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Juvenile Protection Act to help youth grow into sound individuals. The company prevents youth under the age of 19 from accessing harmful information in accordance with the Korea Communications Standards Commission's deliberation regulations on information and communications and the youth protection law's deliberation standards for harmful media to youth. Through this youth protection policy, the company would like to inform you of what measures are being taken to protect youth.

A. Restriction of youth access to harmful information and management measures
 The company establishes and applies a separate authentication device for media materials harmful to youth to prevent youth from being exposed to information harmful to youth without any restrictions, and takes preventive measures to prevent exposure of harmful information to youth.
 B. Implementation of training for staff to protect youth from harmful information
 The company provides training to information and communications workers on youth protection-related laws and sanctions standards, how to respond when harmful information is discovered, and reporting procedures for handling violations.

Help Center : [email protected]

<Addendum>
This Terms of Service will take effect on February 10, 2024.